At Old School, delivery is not an afterthought. It is an extension of the brand experience. Every order is prepared with precision and dispatched with intention.

1. Where we ship

1.1     We ship from the United Kingdom to customers across the United Kingdom, the European Union, and selected destinations worldwide. The destinations available to you are shown at checkout.

1.2     Customers in South Africa are served by our South African website, which has its own shipping policy. This policy does not apply to those orders.

2. Order processing and dispatch

2.1     Orders are processed Monday to Friday, excluding public holidays in England.

2.2     Orders placed before 15:00 UK time are typically dispatched the same business day. Orders placed after that are processed the next business day.

2.3     During peak periods additional time may be required to maintain our standards of accuracy and presentation.

2.4     You will receive a confirmation email with full tracking details once your order has been dispatched.

3. Delivery estimates

Estimated transit times, measured from dispatch rather than from the time you order:

Destination	Standard	Express
United Kingdom	2-4 business days	1-2 business days
Ireland and Western Europe	3-7 business days	2-4 business days
Rest of the European Union	5-10 business days	3-5 business days
United States and Canada	5-12 business days	3-6 business days
Australia and New Zealand	7-14 business days	4-7 business days
Rest of world	7-21 business days	Where available

 

3.1     These are estimates, not guarantees. They exclude any time a shipment spends in customs clearance.

3.2     Express services are offered where available for your destination and will be shown at checkout.

4. Delivery deadline

4.1     Unless we agree a different date with you, we will deliver your order within 30 days of the day the contract is made.

4.2     If we fail to deliver within that period, you may cancel the order and receive a full refund of everything you have paid.

4.3     If you told us before ordering that delivery by a particular date was essential, for example a dated event, and we miss it, we will try our best to accommodate this but there is no guarantee.

5. Shipping charges

5.1     Shipping is calculated at checkout based on your destination, the weight and dimensions of the parcel, and the service you select.

5.2     All charges are shown in your local currency, inclusive of tax, before you confirm payment.

5.3     Complimentary standard shipping is available on orders above the threshold shown at checkout for your market.

6. Taxes and import duties

6.1     We ship on a delivered-duty-paid basis to every destination we serve. All import duties and taxes are included in the product prices shown on our website. There is nothing further to pay on delivery, and no courier handling or brokerage fee to settle at the door.

6.2     United Kingdom. All prices include UK VAT.

6.3     European Union and rest of world. All prices include import VAT and any applicable customs duty for your destination. We account for these to the relevant authority so that you do not have to.

6.4     The price you see is the price you pay. We will never ask you for an additional payment after your order is confirmed.

6.5     Shipments are still subject to customs clearance in the destination country, which can extend delivery times even though no payment is due from you.

6.6     If a parcel is refused or goes uncollected and is returned to us, section 12 applies.

7. Courier selection

7.1     Where more than one service is available for your destination, you may choose at checkout.

7.2     Once an order has been dispatched, courier arrangements cannot be amended.

8. Tracking

8.1     A tracking number is issued by email on dispatch, allowing you to follow your shipment through the courier’s platform.

8.2     If you have not received tracking details within 2 business days of placing your order, contact support@old-school.com and we will look into it.

9. Delivery and transfer of risk

9.1     The goods remain our responsibility until they come into your physical possession, or into the physical possession of a person you have identified to take delivery of them. At that point risk passes to you.

9.2     Where you instruct us or the courier to leave a parcel in a nominated safe place, or you authorise delivery without a signature, the goods are treated as having been delivered into your possession when the courier leaves them as instructed.

9.3     A signature may be required on higher-value orders.

9.4     You are responsible for providing a complete and accurate delivery address. We cannot accept responsibility for delay or non-delivery caused by incorrect or incomplete address details.

10. Delays

While we maintain rigorous operational standards, delays can arise from:

•     weather disruption;

•     public holidays;

•     high seasonal demand;

•     courier operational interruptions;

•     customs clearance.

 

Where a significant delay arises we will keep you informed and liaise with the courier on your behalf. Your rights under section 4 are unaffected.

11. Damaged or incomplete deliveries

11.1   Every order is prepared with care and inspected before dispatch.

11.2   If your parcel arrives damaged or incomplete, please tell us as soon as you can, ideally within 48 hours, with your order number and clear photographs, so that we can resolve it quickly. Telling us later than that does not affect your statutory rights.

11.3   We will investigate and put it right by replacement, refund, or another remedy appropriate to the circumstances, in line with our Returns, Exchanges & Refunds Policy.

12. Undelivered and returned shipments

12.1   If a shipment is returned to us because of incorrect address details, repeated failed delivery attempts, non-collection, or refusal of the parcel, we will contact you.

12.2   We will offer either re-dispatch, for which a further shipping charge may apply, or a refund for the goods.

12.3   Where a parcel is returned for a reason within your control, we may deduct the outbound shipping cost and any duties or taxes we have already paid and cannot recover from the refund. This does not apply where you are exercising your right to cancel under our Returns, Exchanges & Refunds Policy.

13. Contact and company details

Old School Brand UK Ltd

Registered in England and Wales, company number 16513086

Registered office: 1 Merus Court, Meridian Business Park, Leicester, Leicestershire, LE19 1RJ, United Kingdom

VAT registration number: GB 511 6732 15

Email: support@old-school.com

Website: old-school.com