These terms tell you who we are, how we sell to you, how a contract between us is formed, and what to do if something goes wrong. Please read them before you order. By placing an order you agree to them.

1. About these terms

1.1     These terms apply to every order placed through old-school.com and to your use of the site.

1.2     Our Shipping Policy, Returns, Exchanges & Refunds Policy and Privacy Policy form part of these terms. Where a policy covers a subject in more detail, that policy applies.

1.3     Customers in South Africa are served by our South African website under separate terms.

1.4     Nothing in these terms limits your statutory rights as a consumer. Where any term conflicts with a right you have under the law of the country you live in, your legal rights prevail.

2. Who we are

You are buying from Old School Brand UK Ltd. Our full details are in section 23.

3. Using our website

3.1     You must be at least 18 years old to buy from us, or the age of majority in the country you live in if that is higher.

3.2     You may use our site for lawful personal purposes only.

3.3     You must not:

•     attempt to gain unauthorised access to the site, to any account, or to any system connected to it;

•     use any automated system, including bots, scrapers, crawlers or purchasing software, to place orders, hold items in a basket, or monitor stock or pricing;

•     interfere with the proper working of the site, or knowingly introduce malicious code;

•     copy, reproduce, resell or commercially exploit any part of the site without our written permission.

 

3.4     We may suspend or withdraw access to the site, or to an account, where we reasonably believe this section has been breached.

4. Your account

4.1     You do not need an account to order, but you may create one.

4.2     You must keep your login details confidential and must not share them with anyone else.

4.3     You are responsible for activity carried out through your account. Tell us immediately at support@old-school.com if you believe someone else has accessed it.

4.4     We may suspend or close an account where we reasonably believe it has been used in breach of these terms, including section 9.

5. Products

5.1     Product images are for illustration. Slight variation in colour, finish, trim and measurement is normal, and colours in particular can look different from one screen to another.

5.2     We take care to describe our products accurately. Where a description contains an obvious error we may correct it, and section 10 applies.

5.3     Availability shown on the site is indicative. Stock is not reserved for you until we accept your order under section 7.

5.4     Some of our products carry the names, badges, crests or other marks of clubs, federations or other partners. Those marks belong to their owners and are used under licence.

6. Prices and payment

6.1     Prices are shown in the currency you select and include all applicable taxes and import duties for your destination, as set out in our Shipping Policy. Delivery charges, where they apply, are shown separately at checkout before you pay.

6.2     The price you pay is the price displayed at the moment we accept your order. We may change prices at any time, but a change never affects an order we have already accepted.

6.3     We accept the payment methods shown at checkout. Payment is taken when you place your order.

6.4     Where we do not accept your order, or we cancel it before dispatch, we refund everything you have paid for that order in full.

6.5     Pricing errors. We take care over pricing, but errors happen. Where the price of an item is materially wrong and the error is one you could reasonably have recognised as a mistake, we are not obliged to supply the item at that price. We may cancel the order before dispatch under section 10 and refund you in full, or contact you to ask whether you wish to proceed at the correct price.

7. How a contract is formed between us

7.1     Placing an order is an offer to buy. It is not a binding contract.

7.2     After you order, we send you an order acknowledgement by email. That email confirms we have received your order. It is not acceptance of it.

7.3     A contract between us comes into existence only when we send you an email confirming that your goods have been dispatched. The contract covers only the goods listed in that dispatch confirmation. Where an order is dispatched in more than one parcel, a separate contract is formed for each.

7.4     Until we send that dispatch confirmation we may decline your order in whole or in part, for any of the reasons in section 10.

7.5     If we decline your order we will tell you by email and refund any payment in full. We will have no further liability to you in respect of that order.

7.6     Nothing in this section affects your right to cancel after delivery under our Returns, Exchanges & Refunds Policy.

8. Delivery

8.1     Delivery timeframes, charges, taxes and duties, transfer of risk and what happens to undelivered parcels are set out in full in our Shipping Policy.

8.2     Unless we agree otherwise with you, we will deliver within 30 days of the contract being formed. If we do not, you may cancel and receive a full refund.

9. Discount codes, promotions and offers

9.1     We issue discount codes, promotional codes and other offers from time to time. Every code is issued subject to this section and to any specific terms published with it. Where the two differ, the terms published with the code apply.

9.2     Unless we state otherwise when we issue it, a discount code:

•     is personal to the person or group it was issued to, and is not transferable;

•     may be used once per customer, and only one code may be applied to any order;

•     has no cash value and cannot be exchanged for cash or credit;

•     cannot be applied to an order after that order has been placed;

•     cannot be used in conjunction with any other discount, promotion or offer;

•     may exclude particular products, collections or partner brands;

•     may require a minimum spend;

•     expires on the date stated, and in any event 12 months after issue.

 

Codes are for personal use only

9.3     You must not publish, post, share, sell, resell or otherwise distribute a discount code, or any link containing one, to anyone else. This includes posting to deal and voucher websites, forums, social media, messaging groups, browser extensions, and any other public or semi-public channel.

Codes that are invalid or have been shared without our permission

9.4     A discount code is not valid, and we may disable it at any time, where it:

•     was issued in error, or configured in error;

•     has been published or circulated without our authorisation;

•     was obtained from a source we did not issue it to;

•     is used outside the terms on which it was issued, including after expiry, on excluded products, or by someone other than the intended recipient;

•     is used more times than permitted, whether through one account or several.

 

9.5     This applies even if the code still appeared to work when you placed your order. A code continuing to function is not confirmation that it is valid or that we have accepted your order.

What we may do

9.6     Where we reasonably believe a code is invalid under clause 9.4, or that an order breaches clause 9.3, we may at any time before your order is dispatched:

•     cancel the order in whole or in part;

•     withdraw the discount and contact you to ask whether you wish to proceed at the correct price;

•     decline further orders from you, from the same payment method, or to the same delivery address.

 

9.7     If we cancel under this section we will tell you by email and refund in full everything you have paid for the cancelled items, to the original payment method, without undue delay and in any event within 14 days. We will have no further liability to you in respect of that order.

9.8     We may choose to honour an order placed with an invalid code. If we do, that does not oblige us to honour any other order placed with the same code, and does not prevent us from disabling it.

Bulk and repeat ordering

9.9     Our products are sold for personal use, not for resale.

9.10   Where we reasonably believe an order, or a series of orders, has been placed for resale, or is an attempt to get around a limit on a code or promotion, including by using multiple accounts, email addresses, delivery addresses or payment methods, we may cancel it under clause 9.6 and limit the quantity we make available to you.

9.11   Nothing in this section affects your statutory rights, and nothing in it applies to an order we have already dispatched.

10. Orders we may refuse or cancel

10.1   We may decline or cancel an order at any time before dispatch. The reasons include:

•     the item is out of stock or has been withdrawn;

•     a pricing, description or promotional error, as described in clauses 5.2 and 6.5;

•     misuse of a discount code or promotion under section 9;

•     we cannot authorise your payment, or the order fails our fraud screening;

•     we are unable to deliver to the address you gave us, or delivery there would breach export, sanctions or customs rules;

•     we reasonably believe the order was placed using an automated system, in breach of clause 3.3;

•     we reasonably believe the order is for resale, in breach of clause 9.9.

 

10.2   If we decline or cancel, we will tell you by email and refund in full. We will not be liable to you for anything beyond that refund.

11. Returns, exchanges and cancellation

11.1   Your right to cancel, our 30 day return and exchange window, and how to return an item are set out in full in our Returns, Exchanges & Refunds Policy.

11.2   In summary: if you are a consumer in the UK or the EU you have a statutory right to cancel within 14 days of delivery, and separately from that we accept returns and exchanges for change of mind within 30 days of delivery in every market we serve.

11.3   Final sale items. Items clearly marked as final sale or clearance on the product page are not eligible for change of mind returns or exchanges. Your statutory rights are unaffected: you can still cancel within 14 days if you are in the UK or the EU, and you can still claim if the item is faulty, damaged or incorrect. See section 7 of our Returns, Exchanges & Refunds Policy.

12. Gift cards and credit vouchers

Gift cards and credit vouchers are valid for 5 years from issue. The full terms are in section 10 of our Returns, Exchanges & Refunds Policy.

13. Faulty or incorrect goods

13.1   We must supply goods that are of satisfactory quality, fit for purpose and as described.

13.2   Your remedies if we do not, which differ depending on where you live, are set out in section 5 of our Returns, Exchanges & Refunds Policy.

14. Intellectual property

14.1   All content on our site, including the Old School name and logos, product and print designs, photography, video, text and page layout, belongs to us or to our licensors and is protected by intellectual property law.

14.2   You may view the site and print or download extracts for your own personal use. You may not otherwise use, copy, reproduce, modify or distribute any part of it without our written permission.

14.3   Marks belonging to clubs, federations or other partners appear under licence and remain the property of their owners.

15. Content you submit

15.1   If you submit a review, rating, photograph, comment or other content to us or to our site, you grant us a non-exclusive, royalty free, worldwide licence to use, reproduce, adapt and display it in connection with our business, including in marketing.

15.2   You confirm that the content is yours to share, that it is accurate, and that it does not infringe anyone else’s rights or break the law.

15.3   We may decline to publish, or may remove, any content at any time.

16. Our liability to you

16.1   If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

16.2   We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods.

16.3   We supply our products for domestic and private use. If you use them for any commercial or business purpose, we will have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

17. Events outside our control

17.1   We are not responsible for delay or failure to perform caused by an event outside our reasonable control, including extreme weather, fire, flood, industrial action, civil unrest, war, epidemic, failure of public or private telecommunications networks, and the acts or delays of any government, customs or postal authority.

17.2   Where such an event occurs we will contact you as soon as we reasonably can and take reasonable steps to limit its effect. If the delay is substantial you may cancel and receive a full refund for anything not yet delivered.

18. Privacy and cookies

How we collect and use your personal information, and how we use cookies, is set out in our Privacy Policy.

19. Changes to these terms

19.1   We may change these terms. The version that applies to your order is the version published on the site at the time you placed it.

19.2   The date at the top of this document shows when it was last changed.

20. Complaints

20.1   If something has gone wrong, email support@old-school.com. We will acknowledge within 2 business days and respond substantively within 5 business days.

20.2   We are not currently a member of an alternative dispute resolution scheme. If we cannot resolve a complaint between us, you remain free to take the matter to court.

20.3   If you are a consumer in the European Union, your national European Consumer Centre can advise you on cross border purchases. Details are at eccnet.eu.

21. Governing law

21.1   These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

21.2   If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in.

21.3   If you are a consumer living in the European Union, nothing in clause 21.1 deprives you of the protection given to you by the mandatory consumer law of the country you live in, and you may bring proceedings in the courts of that country.

22. General

22.1   We may transfer our rights and obligations under these terms to another business. We will tell you if that happens, and it will not affect your rights.

22.2   You may not transfer your rights or obligations under these terms without our written agreement.

22.3   This contract is between you and us. No other person has any right to enforce any of its terms.

22.4   Each clause operates separately. If a court decides that any clause is unlawful, the remaining clauses stay in force.

22.5   If we delay in enforcing any part of these terms, that does not mean we have given up the right to do so later.

23. Contact and company details

Old School Brand UK Ltd

Registered in England and Wales, company number 16513086

Registered office: 1 Merus Court, Meridian Business Park, Leicester, Leicestershire, LE19 1RJ, United Kingdom

VAT registration number: GB 511 6732 15

Email: support@old-school.com

Website: old-school.com