Frequently asked questions

No. You can check out as a guest, and you can create an account at any time if you’d like one.

You can pay with any of the methods shown at checkout, including:

The options shown at checkout can vary by country. Payment is taken when you place your order.

Prices are shown in the currency you select. Every charge, including tax and any delivery cost, is shown in your local currency before you confirm payment.

We email you as soon as you place your order to let you know we’ve received it. Your order is accepted when we send a second email confirming it has been dispatched, which includes your tracking details.

Email support@old-school.com as soon as possible with your order number and we’ll do our best to help. Orders placed before 15:00 UK time are usually dispatched the same business day, so there’s often only a short window.

Once an order has been dispatched it can’t be changed. If you’re in the UK or EU you can still cancel within 14 days of receiving it, and most items can be returned within our 30-day window. See our returns policy.

We may cancel an order before it’s dispatched, for example if an item is out of stock, a payment can’t be authorised or doesn’t pass our fraud checks, there’s a pricing error, or a discount code has been misused. If this happens we’ll email you and refund everything you paid in full.

If you think your order was declined for fraud reasons by mistake, contact us and a member of our team will review it personally.

We ship to the UK, the European Union and selected destinations worldwide. The destinations available to you are shown at checkout.

Shopping from South Africa? Please use our South African website, oldschool.co.za.

We process orders Monday to Friday, excluding public holidays in England. Orders placed before 15:00 UK time are usually dispatched the same business day, and orders placed after that are processed the next business day. During busy periods it can take a little longer.

Estimated transit times in business days, counted from dispatch rather than from when you order:

These are estimates, not guarantees, and they don’t include any time your parcel spends in customs clearance. Express delivery is offered where it’s available for your destination and is shown at checkout.

Delivery is calculated at checkout based on your destination, the size and weight of your parcel, and the service you choose. You’ll see the full cost, including tax, before you pay.

Standard delivery is complimentary on orders above the threshold shown at checkout for your market.

As soon as your order is dispatched, we email you a tracking number so you can follow it with the courier. You can also use Track your order.

If you haven’t received tracking details within 2 business days of ordering, email support@old-school.com and we’ll look into it.

Delivery times are estimates, and parcels can occasionally be held up by weather, public holidays, busy periods, courier disruption or customs clearance. If there’s a significant delay we’ll keep you informed and chase the courier for you.

Unless we’ve agreed a different date with you, we’ll deliver within 30 days of our contract being made, which is when we email to confirm your order has been dispatched. If we don’t, you can cancel and receive a full refund of everything you paid. If you told us before ordering that delivery by a particular date was essential, for example for an event, and we miss it, you can cancel straight away for a full refund.

Your order is our responsibility until it reaches you, or someone you’ve nominated to take delivery. Please email support@old-school.com with your order number and we’ll take it up with the courier and put it right.

If you asked for your parcel to be left in a safe place or delivered without a signature, it counts as delivered once the courier leaves it as you asked.

A signature may be needed for higher-value orders.

Where more than one delivery service is available, you can choose at checkout. Once an order has been dispatched the delivery arrangements can’t be changed, so please check your address carefully before you order. We can’t be responsible for delays or non-delivery caused by an incorrect or incomplete address.

We’re sorry. Please email support@old-school.com as soon as you can, ideally within 48 hours, with your order number and clear photos. We’ll look into it and put it right with a replacement, a refund or another suitable remedy, in line with your legal rights and our returns policy. Telling us later than that doesn’t affect your legal rights.

If a parcel comes back to us, for example because the address was incorrect, delivery failed several times, it wasn’t collected or it was refused, we’ll contact you and offer either to send it again, for which a further delivery charge may apply, or to refund the goods.

Where it came back for a reason within your control, we may deduct the original delivery cost and any duties or taxes we can’t recover. This doesn’t apply if you’re exercising your right to cancel.

No. We ship delivered duty paid to every destination we serve, so all import duties and taxes are already included in the prices on our website. There’s nothing to pay on delivery and no courier handling or brokerage fee at the door.

Yes. For the European Union and the rest of the world, prices include import VAT and any customs duty for your destination, and we pay these to the relevant authority so that you don’t have to.

The price you see is the price you pay. You’ll never be asked for extra duties, taxes or fees when your parcel arrives. 

Yes. Even though there’s nothing for you to pay, parcels still go through customs clearance in the destination country, which can sometimes add time to delivery.

Changed your mind? You can return or exchange most items within 30 days of delivery, wherever you are. Items must be unworn, unwashed and unaltered, with all original tags and packaging. A few things can’t be returned this way, such as final sale and personalised items.

You can choose a refund, an exchange or a credit voucher, and you pay the return postage. If you’re in the UK or EU, you also have a separate legal right to cancel within 14 days. Read the full Returns, Exchanges & Refunds Policy.

As well as our 30-day window, you have a legal right to cancel within 14 days of receiving your order, without giving a reason. You can use whichever suits you better.

To cancel, tell us within those 14 days through our returns portal, by email to support@old-school.com or on our Withdraw contract page, then send the items back within 14 days of telling us. We refund everything you paid, including delivery up to the cost of our standard service, and you cover the cost of sending the items back.

You can examine and try items on as you would in a shop. If they’ve been handled more than that, for example worn, washed or altered, we may reduce your refund to reflect the loss in value.

Start your return through our returns portal, which you can also find under Support. It guides you through each step and gives you any return label you need. You can also email support@old-school.com with your order number.

Please keep your proof of postage until your refund or exchange is confirmed.

For change-of-mind returns, you do. If an item is faulty, damaged or not what you ordered, we cover the cost of returning it and refund your original delivery charge in full.

Once your return arrives and has been checked, we process your refund within 7 business days. If you’re in the UK or EU and cancelling under your 14-day legal right, we’ll always refund you within 14 days of receiving the items back, or of you showing us proof that you’ve sent them, whichever is sooner.

Depending on your bank or card issuer, it can take a further 3 to 5 business days to appear in your account. Refunds go back to the payment method you used. If you paid with a gift card or credit voucher, we refund to a new gift card or voucher of the same value, valid for 5 years.

Yes. Sale and promotional items can be returned within our 30-day window like anything else, and we refund the price you actually paid. The only exception is items clearly marked as final sale or clearance on the product page, which can’t be returned or exchanged because you changed your mind.

If a discount applied to your whole order, such as a multi-buy or a spend threshold, and a return means the order no longer qualifies, we’ll recalculate the discount and adjust your refund, and we’ll always explain how.

Final sale items still carry your legal rights. UK and EU customers can cancel within 14 days, and everyone can claim if an item is faulty, damaged or incorrect.

Unless they’re faulty, damaged or incorrect, we can’t accept returns of:

• personalised or custom-made items, such as names, numbers, badges, patches or embroidery
• underwear, socks and swimwear once the hygiene seal has been broken
• gift cards and digital vouchers

Items marked as final sale or clearance can’t be returned under our 30-day window, although UK and EU customers can still cancel within 14 days.

Please email support@old-school.com with your order number and, if you can, a few photos, and we’ll advise the fastest way to put it right. We cover the cost of returning the item and refund your original delivery charge. If you received the wrong item, please let us know within 30 days of delivery so we can correct it quickly. Telling us later doesn’t affect your legal rights.

Your rights depend on where you live. In the UK, under the Consumer Rights Act 2015, you can reject a faulty item for a full refund within 30 days of delivery. After that you’re entitled to a repair or replacement, and if that doesn’t work or isn’t possible, you can ask for a price reduction or reject the item for a refund. For the first 6 months after delivery, a fault is presumed to have been there from the start unless we can show otherwise.

In the EU you have a legal guarantee of at least 2 years from delivery. Everywhere else, we accept claims for manufacturing faults for 12 months from delivery, or longer where your local law requires it. Fair wear and tear, accidental damage, misuse, incorrect washing and alterations aren’t manufacturing faults.

Please have your order number or order confirmation email ready. If you’re exercising a legal right and can’t find your order number, any other reasonable proof that you bought the item from us is fine.

Yes. Where our products carry the names, badges or crests of clubs, federations or other partners, they’re used under official licence and remain the property of their owners.

Our product pages include a Size Guide and our Find Your Size tool, which recommends a size from your measurements. If you’re still unsure, email support@old-school.com and we’ll help.

We photograph every product carefully, but slight variations in colour, finish, trim and measurements are normal, and colours can look different from one screen to another.

Old School gift cards and credit vouchers are valid for 5 years from the date they’re issued. You can use them on old-school.com in one go or across several orders until the balance runs out.

They can’t be exchanged for cash or reloaded, and a gift card can’t be returned once its code has been issued. Lost yours? Email support@old-school.com with your order number and we’ll help where we can. Buy a gift card.

Unless a code says otherwise, it can be used once per customer, only one code can be used on each order, and it can’t be combined with other offers or added after you’ve placed your order. Some codes exclude certain products or need a minimum spend, and every code expires on the date stated, or 12 months after it was issued at the latest.

Codes are personal, so please don’t share them. Codes posted on voucher sites or social media without our permission aren’t valid, and orders that use them may be cancelled and refunded.

We use it to process and deliver your orders, handle returns, take payment securely, prevent fraud and understand how our site is used. With your consent, we also use it to show you our advertising on other sites.

We send marketing emails if you’ve agreed to receive them or, if you’ve bought from us before, occasional updates about similar products, and you can opt out at any time. We never see or store your full card number, and we don’t sell your personal information for money. Read our full Privacy Policy.

Use the unsubscribe link in any of our emails, or email support@old-school.com. If you tell us to stop, we’ll stop, and you don’t need to give a reason.

Cookies that keep the site working, such as your basket and checkout, are always on. If you’re in the UK, the EU or a region with similar rules, we ask before setting any others: on your first visit you can accept all, reject all or choose by category.

You can change your choice at any time using the Cookie Policy and Your Privacy Choices links in our site footer. US residents can also opt out of the sale or sharing of their information there.

Yes. You can ask for a copy of the information we hold about you, and ask us to correct or delete it. Email support@old-school.com and we’ll respond within one month. If your request is complex we may need up to two further months, and we’ll tell you if so.

It’s free, and we may need to confirm your identity first. Some records, such as order and tax records, have to be kept for as long as the law requires, so we may not be able to delete everything straight away.

Email support@old-school.com. If your question is about an order, please include your order number so we can help you faster.

Email support@old-school.com and tell us what has gone wrong. We’ll acknowledge your email within 2 business days and respond in detail within 5 business days.

We’re not currently a member of an alternative dispute resolution scheme. If we can’t resolve things between us, you remain free to take the matter to court. If you’re in the EU, your national European Consumer Centre can advise you on cross-border purchases (eccnet.eu). For a complaint about your personal information, UK customers can also contact the Information Commissioner’s Office at ico.org.uk.

Old School Brand UK Ltd, registered in England and Wales, company number 16513086. Registered office: 1 Merus Court, Meridian Business Park, Leicester, Leicestershire, LE19 1RJ, United Kingdom. VAT registration number GB 511 6732 15.

See our Terms of Service and Shipping Policy.